:root{--bg:#f6f7fb;--card:#fff;--text:#18212f;--muted:#6b7280;--line:#e5e7eb;--accent:#2563eb;--accent2:#1d4ed8;--ok:#166534;--okbg:#dcfce7;--err:#991b1b;--errbg:#fee2e2}
*{box-sizing:border-box}body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",Arial,sans-serif;background:var(--bg);color:var(--text)}a{color:var(--accent);text-decoration:none}.topbar{height:68px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 max(24px,calc((100vw - 1100px)/2));position:sticky;top:0;z-index:10}.brand{font-weight:800;color:var(--text);display:flex;gap:9px;align-items:center}.brand-mark{display:grid;place-items:center;width:30px;height:30px;border-radius:9px;background:var(--accent);color:#fff}.topbar nav{display:flex;gap:20px;align-items:center}.topbar nav>a{color:#374151}.user-name{padding-left:12px;border-left:1px solid var(--line);font-weight:600}.inline-form{display:inline}.link-button{border:0;background:none;color:var(--muted);cursor:pointer;font:inherit}.page{max-width:1100px;margin:0 auto;padding:40px 24px 80px}.hero{display:flex;justify-content:space-between;align-items:end;gap:30px;margin-bottom:28px}.hero.compact{align-items:center}.hero h1,.detail-head h1{margin:3px 0 8px;font-size:36px;line-height:1.15}.eyebrow{text-transform:uppercase;letter-spacing:.08em;font-size:12px;font-weight:800;color:var(--accent);margin:0}.muted{color:var(--muted)}.small{font-size:13px}.tiny{font-size:12px}.optional{font-size:12px;color:var(--muted);font-weight:400}.card{background:var(--card);border:1px solid var(--line);border-radius:18px;padding:26px;box-shadow:0 8px 28px rgba(17,24,39,.04);margin-bottom:20px}.card h2{margin:0 0 20px;font-size:20px}.stack{display:grid;gap:16px}label{display:grid;gap:8px;font-weight:650}input,textarea,select{width:100%;font:inherit;border:1px solid #cfd5df;border-radius:12px;padding:13px 14px;background:#fff;color:var(--text);outline:none}input:focus,textarea:focus,select:focus{border-color:var(--accent);box-shadow:0 0 0 3px rgba(37,99,235,.12)}textarea{resize:vertical}select{appearance:none;-webkit-appearance:none;cursor:pointer;padding-right:46px}.category-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.category-card{position:relative;display:flex;min-height:112px;flex-direction:column;align-items:center;justify-content:center;gap:8px;border:1px solid var(--line);border-radius:15px;cursor:pointer;background:#fff;transition:.15s}.category-card:hover{border-color:#9db8fa;transform:translateY(-1px)}.category-card input{position:absolute;opacity:0}.category-card:has(input:checked){border:2px solid var(--accent);background:#eff6ff}.category-icon{font-size:28px}.primary,.secondary{border-radius:12px;padding:11px 17px;font-weight:750;border:1px solid transparent;cursor:pointer;font:inherit}.primary{background:var(--accent);color:#fff}.primary:hover{background:var(--accent2)}.secondary{background:#fff;border-color:var(--line);color:var(--text)}.large{padding:14px 24px;font-size:16px}.button-link{display:inline-block}.submit-row{display:flex;align-items:center;gap:18px}.alert{padding:16px 18px;border-radius:14px;margin:0 0 20px}.alert.success{background:var(--okbg);color:var(--ok)}.alert.error{background:var(--errbg);color:var(--err)}.auth-wrap{min-height:calc(100vh - 150px);display:grid;place-items:center}.auth-card{width:min(430px,100%);background:#fff;border:1px solid var(--line);border-radius:20px;padding:32px;box-shadow:0 16px 50px rgba(17,24,39,.08)}.auth-card h1{text-align:center;margin:8px 0}.auth-card>p{text-align:center}.big-icon{text-align:center;font-size:38px}.ticket-list{display:grid;gap:10px}.ticket-row{background:#fff;border:1px solid var(--line);border-radius:15px;padding:18px 20px;display:flex;justify-content:space-between;gap:20px;align-items:center;color:var(--text);transition:.15s}.ticket-row:hover{border-color:#b8c8ed;box-shadow:0 7px 22px rgba(17,24,39,.05)}.ticket-main{display:grid;grid-template-columns:110px minmax(200px,1fr) 180px;gap:15px;align-items:center;min-width:0;flex:1}.ticket-main strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-number{font-weight:800;color:#4b5563}.ticket-side{display:flex;align-items:center;gap:16px}.status{display:inline-flex;border-radius:999px;background:#eef2ff;color:#3730a3;padding:7px 11px;font-size:13px;font-weight:800;white-space:nowrap}.status.big{font-size:14px;padding:9px 14px}.empty{text-align:center;padding:55px 30px}.detail-head{display:flex;justify-content:space-between;align-items:center;margin-top:18px}.back{display:inline-block;margin-bottom:10px;color:var(--muted)}.timeline{display:grid;gap:14px}.message{background:#f3f4f6;border-radius:14px;padding:15px 17px;max-width:86%}.message.mine{background:#eff6ff;margin-left:auto}.message-meta{font-size:12px;color:var(--muted);margin-bottom:8px}.message-body{line-height:1.55;white-space:pre-wrap}.message-body img{max-width:100%}
@media(max-width:800px){.topbar{padding:0 16px}.topbar nav>a{display:none}.user-name{display:none}.page{padding:26px 16px 60px}.hero{align-items:flex-start;flex-direction:column}.hero h1,.detail-head h1{font-size:29px}.category-grid{grid-template-columns:repeat(2,1fr)}.ticket-main{grid-template-columns:1fr}.ticket-main .muted{display:block}.ticket-row{align-items:flex-start}.ticket-side{flex-direction:column;align-items:flex-end}.submit-row{align-items:stretch;flex-direction:column}.detail-head{align-items:flex-start;gap:20px;flex-direction:column}.message{max-width:100%}}
.priority-help{margin:6px 0 0}.select-wrap{position:relative;border:1px solid #cfd5df;border-radius:16px;background:#fff;transition:border-color .15s,box-shadow .15s;overflow:hidden}.select-wrap::after{content:"";position:absolute;right:18px;top:50%;width:9px;height:9px;border-right:2px solid #6b7280;border-bottom:2px solid #6b7280;transform:translateY(-62%) rotate(45deg);pointer-events:none}.select-wrap:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px rgba(37,99,235,.12)}.select-wrap select{min-height:48px;background:transparent;border:0;box-shadow:none;padding:16px 48px 16px 16px;font-weight:500;color:var(--text)}.select-wrap select:focus{border:0;box-shadow:none}.input-like-select{max-width:100%}.photo-help{margin:-10px 0 0}.file-drop{display:flex;align-items:center;gap:14px;border:1.5px dashed #b9c2d0;border-radius:15px;padding:20px;cursor:pointer;background:#fafbff}.file-drop:hover{border-color:var(--accent);background:#f8fbff}.file-drop input{position:absolute;width:1px;height:1px;opacity:0;pointer-events:none}.file-icon{font-size:30px}.file-drop small{color:var(--muted);font-weight:400}.photo-list{display:flex;gap:8px;flex-wrap:wrap}.photo-chip{background:#f3f4f6;border:1px solid var(--line);border-radius:999px;padding:7px 11px;font-size:13px;color:#374151}.photo-warning{color:var(--err);font-size:13px;font-weight:700;padding:7px 0}.message-attachments{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:12px}.image-link{display:grid;gap:6px;color:var(--text);font-size:12px;min-width:0}.image-link img{width:100%;height:130px;object-fit:cover;border-radius:10px;border:1px solid var(--line);background:#fff}.image-link span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.attachment-link{display:inline-flex;padding:9px 11px;background:#fff;border:1px solid var(--line);border-radius:10px}.message.mine .image-link img{border-color:#bfdbfe}.conversation-card{padding-bottom:0;overflow:hidden}.conversation-head{display:flex;justify-content:space-between;align-items:flex-start;gap:20px}.conversation-head h2{margin-bottom:5px}.conversation-head p{margin:0 0 18px}.empty-conversation{padding:8px 0 24px}.reply-box{margin:26px -26px 0;padding:22px 26px 26px;border-top:1px solid var(--line);background:#fafbff}.reply-heading{display:flex;justify-content:space-between;gap:16px;align-items:baseline;margin-bottom:12px}.reply-form{display:grid;gap:12px}.reply-form textarea{min-height:112px;background:#fff}.reply-actions{display:flex;justify-content:space-between;align-items:center;gap:14px}.sr-only{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}
@media(max-width:800px){.message-attachments{grid-template-columns:repeat(2,minmax(0,1fr))}.image-link img{height:120px}.reply-heading{align-items:flex-start;flex-direction:column;gap:4px}.reply-actions{align-items:stretch;flex-direction:column-reverse}.reply-actions .primary{width:100%}.reply-box{margin-left:-26px;margin-right:-26px}}